At Homcoz, we strive to provide the best possible service to our customers. We understand that circumstances may arise where you need to cancel a service or request a refund. Please review our refund and cancellation policy below:
Refund Policy:
- Service Refunds:
- Refunds for services rendered will be considered on a case-by-case basis. If you are unsatisfied with the service provided, please contact us within 14 days of service completion to discuss your concerns and request a refund. Refunds may be issued at the discretion of management.
- Product Refunds:
- For products purchased through our website or physical store, refunds will be issued in accordance with our product return policy. Please refer to the product return policy for specific details regarding eligibility and procedures.
- Refund Processing:
- Refunds will be processed using the original payment method whenever possible. Please allow [number of days] business days for the refund to be reflected in your account.
Cancellation Policy:
- Service Cancellations:
- If you need to cancel a scheduled service appointment, please contact us at least 24 hours in advance to avoid any cancellation fees. Cancellations made within 24 hours/days of the scheduled appointment may be subject to a cancellation fee.
- Product Order Cancellations:
- If you wish to cancel an order for a product, please contact us as soon as possible. Orders that have already been processed and shipped may not be eligible for cancellation. In such cases, you may need to return the product following our product return policy.
- Subscription Cancellations:
- For subscription-based services, you may cancel your subscription at any time by contacting us directly or through your account settings on our website. Cancellations made after the billing cycle has commenced may not result in a refund for the current billing period.
Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact us. Our customer service team will be happy to assist you and address any inquiries you may have.